Terms & Conditions

THIS WEBSITE TERMS AND CONDITIONS (“TERM”) GOVERNS THE USE OF THE WEBSITE www.accordhospitals.co.in ("Website") OF M/s. SCL Healthcare Pvt Ltd (“SCLHCPL”) THIS WEBSITE IS OWNED AND GOVERNED BY SCLHCPL

DESCRIPTION OF SERVICES

All visitors to our Website should adhere to the following terms and conditions. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ACCEPT THEM IN FULL, AS THEY MAY BE MODIFIED BY SCL Healthcare Pvt Ltd (for purposes of these terms and conditions the term "SCLHCPL") FROM TIME-TO-TIME AND POSTED ON THIS WEBSITE.

• Applicability: These website terms and condition are applicable to all transactions including online appointment booking, bill payments, advance payment against services and/or any other transactions through this website or through its hyperlink(s) and authorized third party websites.
• Information provided by you:
• We require you to provide us with certain information about yourself when you use the Online Transactions. This information shall include patient’s details and card holder’s name in case of online payment facility. We may also use this information to ensure that the bill payment process is carried out accurately and efficiently.
• You agree to ensure that any information provided by you shall be complete and accurate. You shall not at any time provide us with information which is false, inaccurate, misleading, obsolete or deceptive. If the information is found false/ deceptive/inaccurate/misleading, SCLHCPL holds right to cancel the appointment/ transaction and refund/stop the payment.
• All information provided by you should be true, complete, and accurate, The information should not be misleading or deceptive.
• To receive the confirmation alert of the appointment booking, kindly provide your correct contact number and email ID. By providing the said information, you hereby authorise SCLHCPL to contact you via, telephonic calls, SMS, whats app, electronic mail or/and any other mode of communication in respect of the appointments booked by you and for providing the information about the services provided by SCLHCPL, to you.
• The consultation time provided is indicative and actual consultation time mayvary.
• Appointment booking is only for consultation and not for follow-up consultation.
• Mandatory to produce the valid age proof or other relevant documents to avail the any discount scheme going on as per website else the differential amount should be paid at the counter.
• Any changes or cancellation in the appointment should be done by calling the number provided in our confirmation email or SMS.
• The appointment slot will be released in case of late arrival of the patient and the patient will be treated as a walk-in patient and consultation should be subject to availability of time with the respective doctor.
• Complete details of ‘New’ patient should be filled accurately, and we may also use this information for data analysis and marketing purposes. By accepting these Terms, you expressly permit SCLHCPL to use the data provided by you for the said purpose.
• We track the Internet address of the domains from which people visit us for trendanalysis.
• We may use the Internet address to identify any fraudulent transaction. If the information provided by you is false/deceptive/inaccurate or misleading, SCLHCPL reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal
• Availability
• SCLHCPL operates and controls this Website from India and makes no representations that the Information is appropriate for use in any other location across the globe. Information published in this Website may contain references to products and services which are available in India and not available in your country. Such references do not imply that SCLHCPL intends to make available such products or services in your country. Users are urged to consult SCLHCPL officials for information regarding the products and services available to you.
• LIMITATION OF LIABILITY FOR USE OF THE SITE
• The information available on the site website could include inaccuracies or typographic errors. SCLHCPL specifically disclaims any liability for such inaccuracies or errors. SCLHCPL does not warrant or represent that the information on the website is complete or up-to-date, and assumes no obligation to update the website. SCLHCPL may change the information on the website at any time without notice or may make improvements or changes to the website at any time.
• You agree and undertake that SCLHCPL, its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this website or a Hyper-link Link site or a third party site, or with delay or inability to use the website or a Hyper-link Link site, even if SCLHCPL is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, transmission of any viruses which may infect a user's equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connect problems, strikes or other labor problems or any force majeure. SCLHCPL cannot and does not guarantee continuous, uninterrupted, or secure access to the Website.
• You are informed that use of internet may be susceptible to several frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. SCLHCPL shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. SCLHCPL shall not be responsible for the same.
• SCLHCPL shall not be responsible for any such failed transaction, where the bank account of the user of the website is debited for the transaction amount and the transaction is not completed, for any reason whatsoever. Such user of should connect with his/her banker for any such failed transactions and the user of website absolves SCLHCPL of any liability, whatsoever, on this account.
• DATA PROTECTION
• SCLHCPL may use "Cookies" for storing visitor preferences, profiling visitors, and tracking visitor behavior on this website. Cookies are small data files that a website stores on computer. By visiting this website, you acknowledge, accept and expressly authorize SCLHCPL for the placement of Cookies on your computer.
• SCLHCPL shall take all reasonable precautions to preserve the confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you on the website.
• All personal medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care or persons involved in the process of evaluation of your information including but not limited to medical treatment, procedure, services etc. or an organization, which may be responsible to evaluate your treatment expenses. However, SCLHCPL reserves the right to perform statistical analyses on your personal data and information. For details on the confidentially and privacy policy refer to the Online Privacy Statement. If such data has been requisitioned by any government agency/department/body and/or any law enforcement agency, SCLHCPL shall be entitled to share the same on receipt of a written notice in this regard.
• Certain services on the website may require authentication procedures and enable you to access such services by using a user ID and password. SCLHCPL shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are part of the website, however you will be the sole and exclusive owner of user ID and the password. It is your responsibility to ensure the confidentiality and protection of your user ID and password and will not reveal to any third party. You are urged to change your password at regular intervals. In addition to user ID and password, SCLHCPL may, at its discretion, require you to adopt such other means of authentication
• You are cautioned that use of cyber-cafe/shared computer for payment transaction at a shared terminal is risky and you are urged not to use a cyber-cafe/shared computer terminal for any such transactions.
• Gateway Security
• We wish to make your payment process a secure and convenient experience and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.
• We use all reasonable endeavors to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavors breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you because of any breaches in security.
• You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs and maintaining all appropriate security measures.
• You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.
• SCLHCPL may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on the website. You should regularly review the Terms & Conditions on the website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.
• PAYMENT
• When SCLHCPL receives a transaction instruction from you in respect of any services or products on the website, through appropriate mode You may also be directed to a third-party site to enable processing of a transaction in which event such transaction will be governed by the terms and conditions of such third-party site. SCLHCPL shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
• Payment Gateway & Methods:
• SCLHCPL online payments are redirected to the service provider for processing and then return to our site.
• Accepted Credit Cards We currently accept the use of the following credit cards for payment through our Online Payment Facility:
• Visa.
• MasterCard
• Select Debit Cards
• Net Banking
• On clicking "Make Payment", your payment will be processed and on successful completion of the transaction, a Transaction ID will be provided to you. This is the confirmation id of your payment. Invoice for all paid OPD appointments would be generated 60 minutes before the appointment time. An email and SMS, WhatsApp massage with invoice number would be sent to your email id and/or the mobile number given at the time of booking.
• We do not consider that a payment has been made until a transaction number is issued. If you do not receive a transaction number, you should process your payment again or make your payment by another means.
• If you do not receive a transaction number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your bank or with the Customer Service Department whether or not your payment has been made. Only you may be aware of any problems that may occur during the payment process. SCLHCPL will not be responsible for losses (monetary or otherwise) if you assume that payment was not made because you failed to receive confirmation. In case of Credit/Debit Card bookings the Credit/Debit Card and Card holder must be present at the billing counter
• Confirmation/ Evidence of Transaction:
• SMS confirmation - Your booking and payment confirmation will be sent via SMS to the mobile number given by you at the time of booking. For OPD appointments, invoice will be automatically generated 15 minutes before the appointment time by the system. The invoice number will be sent through SMS to the mobile number given by you at the time of booking. You will need to show this SMS to collect printed duplicate copy of the Invoice.
• Email confirmation: Your booking and payment confirmation will be sent via email to the email address given by you at the time of booking. For OPD appointments, invoice will be automatically generated 15 minutes before the appointment time by the system. Invoice will be sent as an attachment to your email address given by you at the time of booking.

In respect of any transactions permitted by SCLHCPL via its website from time to time, SCLHCPL's own records of such transactions, maintained through computer systems or otherwise, including the recording of the time of the transaction(s), shall be conclusive proof of the genuineness and accuracy of such transactions and shall be accepted as conclusive evidence and binding on you for all purposes.

• Important
• If you are unable to make your appointment time, SCLHCPL may attempt to contact you, using the information provided at the time of booking. If SCLHCPL is unable to reach you after its initial attempt, SCLHCPL may entertain another walk in /next appointee patient.
• You will need to produce the credit card/ debit card used for the payment of the booking at the OPD billing Counter.
• Pricing and Other Errors
• If the amount you pay for an appointment, PHP and/or IP Deposit or Preventive Health Check (PHP) varies from the actual services charge because of change in price or you are able to book an appointment or PHP before the scheduled OPD date or you are able to book an appointment or PHP that was not supposed to have been released for booking then; SCLHCPL will have the right to cancel that appointment and refund you the amount that you have paid. This will apply regardless of human error or a transactional malfunction of this Website.
• RESCHEDULING, CANCELLATION & REFUND POLICY
• Rescheduling
• For all online paid appointments for consultation and/or PHP, rescheduling such appointment can be done only for the respective hospital and in case of consultation.
• Rescheduling of all online paid appointments can be done only until the invoice against such appointment is generated. Once invoice is generated, cancellation and refund process as mentioned below should be followed and re-process for a fresh booking, if need be.
• In case any inability of hospital in providing service due to any unforeseen circumstances the appointment can be re scheduled as per the available slot and patient convenience.
• Cancellations:
• Cancellation by the Customer-
• For any online paid appointments (Consultation / PHP), where services were not availed, The customer can cancel the appointment online before 24 hours by itself. And 100% refund shall be processed in same mode by which the payment has been received within 7-10 working days.
• No Cancellation request can be processed within 24 hour of appointment schedule.
• Cancellation by SCLHCPL -Occasionally, OPDs or appointments are cancelled or postponed by the Doctor/ SCLHCPL. Should this occur, we will attempt to contact you and refund the amount as per the policy of the SCLHCPL. You may book new appointment as per your convenience or visit www.accordhospitals.co.in for new booking on the Website.
• Refunds:
• Upon receipt of a valid cancelation of the online payment against appointment, PHP and/or IP Deposit as stated above, we will refund the money the way the payment was received. If the payment was by Credit/ Debit Card or Net-Banking, we will refund through the Credit/Debit Card or Net-Banking account. Typically, refunds are processed in 7-10 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account/ accountholder’s bank account as that is managed by the Cardholder's issuing bank.
• In case there is any issue in refund you shall drop an email at Refund@accordhospitals.co.in, mentioning the reference number, HID and Bill Number, also stating the reason for the refund. Or customer can call the call center also.
• You will be provided with refund reference number for further communication with your bank.
• No refunds / cancellation requests shall be entertained in case of payment against bills / Services received.
• Under no circumstances, cash will be refunded against any cancellation.
• General Terms and Conditions:
• This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at Hyderabad
• If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect
• If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect
• If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect